Terms of Service

Terms of Service – Annabel & Rose

Last Updated: [24-10-25]

Welcome to Annabel & Rose (“we”, “our”, “us”). These Terms of Service (“Terms”) describe the rules and conditions under which you may access and use our website annabelandrose.com (the “Site”) and our related services (collectively, the “Services”).

By accessing or using our Site or making a purchase, you agree to these Terms. Please read them carefully before proceeding.

1. About Our Store

Annabel & Rose is a family-owned boutique brand offering timeless, elegant fashion designed to make women feel confident and comfortable.
All products are offered subject to availability, and we reserve the right to modify or discontinue items at any time without prior notice.

2. Eligibility

By using our Site or Services, you confirm that:

  • You are at least 18 years old (or have consent from a parent or guardian).

  • You agree to provide accurate and complete information when creating an account or making a purchase.

3. Orders and Payments

All prices listed on our Site are displayed in your local currency (where applicable) and include taxes unless otherwise stated.

We accept a range of secure payment methods, including major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and other payment options shown at checkout.

By placing an order, you agree that:

  • You are authorized to use the payment method provided.

  • You will receive an email confirmation once your order is placed.

  • Your order may be cancelled or modified if an item becomes unavailable or pricing errors occur.

We reserve the right to refuse or cancel any order if fraud or misuse is suspected.

4. Shipping & Delivery

We offer free shipping on all orders, unless stated otherwise during special promotions.

Orders are processed within 1–3 business days, and shipping times vary depending on your location.
Once your order has shipped, you will receive tracking information via email.

Delays caused by postal services, customs, or weather events are beyond our control but we will always assist where possible.

5. Returns & Exchanges

Your satisfaction is our priority.
If you are not fully satisfied with your purchase, you may return it within 30 days of delivery for a full refund, provided that the item is unused, unworn, and in its original packaging.

To start a return, please contact our customer care team at:
📧 support@annabelandrose.com

Return shipping costs may apply unless the item is defective or incorrect.

6. Promotions & Discounts

From time to time, we may offer special promotions, such as our Anniversary Sale.
Discounts and offers are subject to change and cannot be combined with other promotions unless explicitly stated.

Automatic discounts will be applied at checkout during eligible campaigns.

7. Product Information

We strive to display our products as accurately as possible. However, due to lighting, screen settings, or fabric variations, slight differences in color or texture may occur.

Each product is carefully inspected before shipping to ensure it meets our quality standards.

8. Intellectual Property

All content on this Site — including text, images, designs, logos, and graphics — is the property of Annabel & Rose and protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any materials from this Site without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Annabel & Rose shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or Services.

We do not guarantee that the Site will always be available or error-free but will make every reasonable effort to maintain smooth operation.

10. Privacy

Your privacy matters deeply to us.
Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, unless otherwise required by the laws of your country of residence.

12. Contact

For any questions about these Terms or your orders, please contact us at:

📧 support@annabelandrose.com
🕓 Monday – Saturday | 08:00 – 22:00