Return & Shipping Policy
Return & Shipping Policy – Annabel & Rose
Last updated: [24-10-25]
At Annabel & Rose, we take great care in crafting and delivering every order.
While we hope you love your purchase, we understand that sometimes a return may be necessary.
Please review our policy carefully before making a purchase, as all customers agree to these terms at checkout.
Returns
Timeframe
You have 30 days from the date you receive your item to request a return.
Unfortunately, we cannot offer refunds or exchanges after this period.
Conditions
Returned items must be in the same condition as received — unused, unworn, and in their original packaging.
For hygiene reasons, products must be properly cleaned and inspected before a return can be accepted.
Exclusions
Due to hygiene standards, the following items cannot be returned:
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Underwear and lingerie
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Tights or hosiery
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Certain skincare or beauty products
Return Process
To request a return, please contact our customer care team at:
📧 support@annabelandrose.com
Include the following details in your email:
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Your order number
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Reason for the return
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A clear photo (if the item is damaged or defective)
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Your contact information
Refunds
Once your return is received and inspected, you will receive an email confirming whether your refund has been approved or denied.
If approved, your refund will be processed automatically to your original payment method within 30 days.
If you haven’t received your refund after this timeframe:
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Check your bank or card account.
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If it’s still not visible, please contact us at support@annabelandrose.com for assistance.
Return Shipping Costs
Customers are responsible for return shipping fees.
We recommend using a tracked shipping service, as we cannot be held responsible for lost or delayed returns.
Depending on your location, return shipping fees may start from $30 USD.
You will receive detailed instructions by email once your return request is approved.
Exceptions
Defective or Incorrect Items
If you receive an incorrect or defective product, please contact us immediately.
We will send a replacement at no cost to you.
If an issue occurs again, you will receive a full refund.
Order Cancellations
Please note: once an order has been placed, it cannot be cancelled, as processing begins immediately to ensure timely delivery.
Shipping & Delivery Information
We’re proud to offer free worldwide shipping on all orders — no minimum spend required.
Processing Time
All orders are processed within 1–3 business days.
Orders placed on weekends or holidays may take slightly longer.
Once processed, you’ll receive an email with your tracking details.
Delivery Time
Estimated delivery times are:
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6–12 business days for standard shipping
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In rare cases, delivery may take up to 30 days due to global shipping delays or seasonal demand.
We appreciate your patience — every order is carefully packed and shipped with care from our logistics partners.
Order Process
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Visit your favorite product page and click “Add to Cart.”
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Double-check your selected size, color, or variant, then click “Checkout.”
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Enter your shipping information and verify that all details are correct.
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Proceed to shipping — all orders include free delivery.
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Complete your payment securely through our checkout page.
Payment Methods
At Annabel & Rose, your security is our priority.
All payments are processed using SSL encryption for a safe and seamless checkout experience.
We currently accept:
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Credit & Debit Cards (Visa, Mastercard, American Express)
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Apple Pay, Shop Pay, and Google Pay
After confirming your order, you’ll receive a detailed confirmation email.
Sustainability & Responsible Shipping
To keep our prices fair and minimize environmental impact, we occasionally combine shipments through our logistics partners.
This helps us reduce waste and lower our carbon footprint while ensuring every package arrives safely.
Important Note
Due to high demand and global logistics challenges, delivery times may vary slightly.
We appreciate your understanding and promise to always keep you updated on your order’s progress.
For any questions or concerns, please contact us at:
📧 support@annabelandrose.com